Privacy Policy

Effective date: 18 September 2026

Classy Uganda (“Classy”, “we”, “us” or “our”) provides technology that connects customers, drivers, vendors and support teams through the Classy mobile applications and related services. This Privacy Policy explains how we collect, use, share and protect personal information when you use Classy.

1. Information we collect

Depending on how you use Classy, we may collect:

• Account information: name, phone number, email address, profile photograph, account role and authentication details.
• Trip, delivery and order information: pickup and drop-off addresses, order details, dates, status, fares, payment status, ratings and support records.
• Location information: precise or approximate device location. For drivers who choose to go online, Classy may collect live location while the app is in use or in the background so we can match nearby requests, provide navigation and customer tracking during an active service, protect users and maintain service availability.
• Driver and vehicle information: vehicle make, model, registration number, vehicle type, driver documents, verification information and photos.
• Communications and media: messages sent through Classy, support requests, photos uploaded for a profile, a delivery, driver chat or an order, and location shared through messaging.
• Device and technical information: device type, operating system, app version, IP address, push-notification token, diagnostics and crash reports.

2. How we use information

• create and manage accounts and deliver requested transport, delivery, marketplace and support services;
• match customers with suitable nearby drivers or service providers and enable live order tracking;
• process payments, prevent fraud, verify drivers and vehicles, and enforce safety and platform rules;
• send service, security, order and account notifications;
• enable driver availability and driver-to-driver chat only when a driver actively chooses to be available for that feature;
• improve Classy, troubleshoot technical issues and comply with applicable legal obligations.

3. Background location for drivers

Background location is used only for drivers who go online and grant the relevant device permission. It allows Classy to continue updating a driver’s availability and live position when the app is not visible, so nearby requests can be matched and customers can follow an active trip or delivery. Drivers can stop this collection by going offline in the app or changing location permissions in device settings. Location may still be retained where necessary for completed orders, security, dispute resolution or legal obligations.

4. How information is shared

We share only the information needed to provide the service:

• customers, drivers and vendors may see relevant names, profile photos, ratings, order details and real-time location while a service is being arranged or completed;
• drivers who voluntarily select Ready to Chat may be visible to other ready, free drivers and may exchange messages, photos or shared locations. Selecting Close Chat removes that availability and prevents new driver-chat messages;
• payment providers, cloud hosting, mapping, communications, analytics and customer-support providers process information for us under appropriate safeguards;
• we may disclose information where required by law, to protect safety, prevent fraud or enforce our terms.

We do not sell personal information.

5. Profile photos and public visibility

Drivers can add or change a profile photo in the app. A driver’s photo may be shown to customers, vendors, administrators and other users where it is relevant to the requested service, account verification, safety or permitted driver-chat functionality. Please do not upload images that you do not have the right to share.

6. Retention and security

We retain information for as long as necessary to provide Classy, meet legal, accounting, security and dispute-resolution requirements, and enforce our agreements. We use administrative, technical and organisational safeguards designed to protect personal information. No internet or mobile service can guarantee absolute security, so users should protect their account credentials and report suspected misuse promptly.

7. Your choices and rights

You may review or update profile information in the app, change notification or location permissions in your device settings, go offline to stop driver availability, and close driver chat at any time. You may request access, correction, deletion or information about our processing of your personal information, subject to applicable law and legitimate retention requirements.

8. Children

Classy is not intended for children who are not permitted to use our services under applicable law. We do not knowingly collect personal information from children without an appropriate legal basis.

9. Changes to this policy

We may update this Privacy Policy as our services or legal obligations change. We will publish the updated version here and revise the effective date. Continued use of Classy after publication means the updated policy applies to that use.

10. Contact us

For privacy questions, requests or concerns, contact Classy Uganda through the in-app support service or email support@classyug.tech.